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CONCEPT ARTICLE
Year : 2019  |  Volume : 16  |  Issue : 2  |  Page : 126-128

Chatbot in mental health care


1 Assistant Professor, ESIC College of Nursing, Bangalore, Karnataka, India
2 Registrar(Administration) & HoDDepartment of Mental Health Nursing, Ramaiah Institute of Nursing Education and Research, Bangalore, Karnataka, India

Correspondence Address:
Dr. M Vijayarani
ESIC College of Nursing, Indira Nagar, Bengaluru, Karnataka
India
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Source of Support: None, Conflict of Interest: None


DOI: 10.4103/IOPN.IOPN_34_19

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In India, the prevalence of mental disorders is in increasing over the year, at the same time the mental healthcare professionals shortage also in the rising trend. Smart technologies such as Artificial Intelligence (AI) play an important role in filling this Mental Health delivery gap. In this paper let us know about how the chatbot is one such technology used in mental healthcare delivery. Interestingly, chatbots are initially used mainly to deliver the mental health services such as psychotherapy, later is used in other industries also. The reviews show that Chatbots are widely used to manage anxiety, depression, stress and also to provide psychoeducation. However, it has its own limitation such as, it cannot think like a human with wisdom and empathy; and also the confidentiality of the data is very much serious concern. At the same time, these Chatbots will become an integral part of our lives in the coming years. And we need Chatbots that match our culture. In order, to benefit from this technological advancement, we should have a regulatory and assessment process in place.


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